Refund Policy

If you stop the service early, you get your money back for the time you have not used.

Last updated 12 August 2026 · Read with clause 8 of the Terms and Conditions

That is your right under the Most Important Terms and Conditions you accept when you subscribe, and it applies whether you end the service or I do. No cancellation fee and no breakage fee is charged.

Ending a subscription early — proportionate refund

If either you or I end a research service before its paid period finishes, you are entitled to a refund of the fees for the unexpired period, calculated to the day — not rounded down to whole months. Having already received research during the period does not reduce it.

Worked example

₹12,000 paid for a full year, ended after 182 days. 183 days of 365 remain, so ₹6,016.44 is returned. Your dashboard shows the same calculation on your own plan before you confirm.

If my registration is suspended or cancelled

If SEBI suspends my certificate of registration for more than 60 days, or cancels it, I refund fees on a pro-rata basis from the effective date of that suspension or cancellation to the end of your subscription period. You do not need to ask for this.

Other circumstances in which a refund is due

Service not delivered. If I fail to provide what was subscribed for reasons within my control, that part is refunded in full.
Change of mind within 3 working days. If you cancel within 3 working days of paying and no recommendation has been issued or accessed by you, the fee is returned in full.
Charged twice, or charged too much. Any duplicate payment is returned in full. Any amount taken above the SEBI fee ceiling of ₹1,51,000 per family per year is returned in full.
A technical fault I cannot fix. If a fault on my side stops you receiving the service and is not resolved within 3 working days, the affected period is refunded.

What is not refunded

Losses on investments, or dissatisfaction with how a recommendation performed. Research is not a promise of returns, and a market outcome is not a service failure.
The portion of a period you have already had the service for — only the unexpired part is returned.
Statutory charges such as GST already paid to the government, and bank or gateway charges, where these cannot be recovered.
The education course is a separate product and is not a research service. Its own terms apply to it, and nothing in this policy limits your rights in respect of research services.

How to ask, and how long it takes

Use the End this plan early button on the My plans page of your dashboard, or email dwipanjit.researchanalyst@gmail.com with your name, the service, and the payment reference. Your request takes effect from the day you make it — you are not charged for a notice period.

I acknowledge within 3 working days and return approved refunds within 7 business working days to the account you paid from — the same timeframe SEBI sets for resolving any grievance. Where fees were collected through the Centralised Fee Collection Mechanism (CeFCoM) operated by BSE Limited, the refund is processed through CeFCoM, which can take longer; I will tell you the expected date when I acknowledge.

If you are not satisfied

A refund dispute is a grievance, and is handled on the same timetable. If you are not satisfied with the outcome, you may escalate to SEBI through the SCORES portal or use the SMART ODR platform. The full grievance process is on the home page.